Several years ago I purchased the recliner cover in Storm Blue. The advertising picture stated that the cover has non-skid backing. Oops! I love this recliner cover and it washes up perfectly. But the non-skid backing doesn't work as indicated. About once a week the...Read more
Hammacher Schlemmer - Ripped off on shipping costs
Paid for premium 1-2 day shipping only to not receive item on time. Called customer service and they tried to argue that 1-2 day shipping really means 3 days! Lol. Pathetic service.
Please remove me from your mailing list. I am tired of receiving this catalog. It’s way too expensive for me to purchase anything. I’m on a fixed income. Looks like I’m getting a catalog every week. It’s taking up space in my mail box with all of this junk mail. My box...Read more
Hammacher Schlemmer - Lifetime Guarantee is BS
I bought some patio chair covers maybe 5 years ago and due to the UV rays here in New Mexico they have dallen apart. I called customer services and they wanted me to box them up and pay shipping back to them. The cost to do that would b we more than I payed for them. Never buying Anything from them again!
I purchased a Shoe Storage Towed, RJ-89973, advertised as being "made from sturdy engineered wood". It's made from the cheapest and flimsiest chipboard I have seen in over 50 years of woodworking. What the description doesn't tell you is that the side panels and back...Read more
Bought wireless speaker system 84483 and AUX adapter broke off inside base station. Called and they said they would only give me a store credit because it's over a year old. I told them I wanted a refund like their Lifetime Guarantee states on the Invoice. Now stuck...Read more
- Merchandise before it broke
I didn't like
- No refund on defective merchandise and bad quality
We have purchased 8 lamps in the last 3 years. The bright light is wonderful, as long as it works. We've had a FAILURE rate of 5 out of 8 lamps. Each time, including today, required going through customer service to order & pay for a new lamp. When it arrives, have to...Read more
Ordered $300 Christmas gift for my wife which was to big for her. Returned it the 25th of Jan requesting a size smaller. March 1st Receipt of item acknowledged and told exchange to take 4 to 6 weeks. April 10th phone conversation to customer service. Told vendors...Read more
- Product as advertized
I didn't like
- Long delay in crediting my credit card
- Customer service
My wife simply could not wear the anti -motion sickness wrist band .we will be charged a $10.99 return fee for returning this item ! We have been loyal customers for about 10 years and when I told my wife about the charge she hit the roof ! She said I'll never order...Read more
Just received my first batch of items I ordered from HS. One, an artificial jellyfish aquarium, failed within a few minutes. I thought I’d log onto their website and write a review. But wait - there is no link or button for existing customers to log in. I call HS and...Read more
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