Latest review first
Bought a item and called to cancel it the next day. They said no problem and it would be cancelled and I would be refunded in a couple of days. 11 days later the item is still cancelled but no refund. I have called in 4 times over the 11 days and each time they tell me...Read more
I ordered the RC Abrams tank. It was sent FedEx Home delivery and arrived with multiple holes, some piercing the item packaging. I called customer service, got an RMA and returned the RC Abrams tank without opening the box, except for a slit on the top to enclosed...Read more
Hammacher Schlemmer - 2 day shipping turned into 5
Paid ludicrous amount for 2 day shipping. Got it on the 5th day. Customer service told me you can’t count the first day, or weekends, so 2 day shipping became 5 days! Charged $40 shipping for a pair of shoes! Offered nothing!
Did I mention before that I was so upset by the continuous failing of the lamps that I sent a letter, through, the postal service to the CEO and two other higher ups. Do you think they had the courtesy to reply?? Not a chance. They make their fat salaries and poof on...Read more
This used to be an extremely reputable company with great customer service, but no longer. I ordered a birthday present for my nephew, which according to standard shipment information was supposed to be delivered within 3 - 5 business days. In fact, it turned out, the...Read more
Several years ago I purchased the recliner cover in Storm Blue. The advertising picture stated that the cover has non-skid backing. Oops! I love this recliner cover and it washes up perfectly. But the non-skid backing doesn't work as indicated. About once a week the...Read more
Hammacher Schlemmer - Ripped off on shipping costs
Paid for premium 1-2 day shipping only to not receive item on time. Called customer service and they tried to argue that 1-2 day shipping really means 3 days! Lol. Pathetic service.
Please remove me from your mailing list. I am tired of receiving this catalog. It’s way too expensive for me to purchase anything. I’m on a fixed income. Looks like I’m getting a catalog every week. It’s taking up space in my mail box with all of this junk mail. My box...Read more
Hammacher Schlemmer - Lifetime Guarantee is BS
I bought some patio chair covers maybe 5 years ago and due to the UV rays here in New Mexico they have dallen apart. I called customer services and they wanted me to box them up and pay shipping back to them. The cost to do that would b we more than I payed for them. Never buying Anything from them again!
I purchased a Shoe Storage Towed, RJ-89973, advertised as being "made from sturdy engineered wood". It's made from the cheapest and flimsiest chipboard I have seen in over 50 years of woodworking. What the description doesn't tell you is that the side panels and back...Read more
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