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Hammacher Schlemmer - Deceptive advertising

I ordered a heating pad and the cost was 79.95+ tax and shipping. When it arrived, I realized it was a Sunbeam product ( that was never disclosed in the catalog). I googled this product and found it being sold on Amazon, Wal Mart, CVS and Walgreens for 49.95. HS has a $30.00 markup on this item. When I called customer service and asked why it wasn’t advertised properly, she claimed that they only give “the description” of the products. Needless to say, I ordered it from Amazon with free shipping. I asked HS to not charge the return shipping but they did deduct it from my credited amount. I will never purchase anything from them again.
#1446444
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Hammacher Schlemmer - Poor quality for an overpriced piece of plastic

Ordered tbe illumiglobe for my daugter for christmas. Original price 79.99. Not worth 20 bucks to begin with.... all in with exchange, delivery, and customs at the border 120.00 piece of plastic. Very lack lustre light show at best. *** thing is, i cant spend the money to return it. Would DEFININATLY not recommend this product. And if you are a canadian looking to order, be prepared to pay through the nose. Disappointing that a company of that size does not have a canadian distribution system
#1444924
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Ordered a profootbll team puzzler Dec 4, 2018. it is now Dec. 24 and have not received it. very disappointed...will not be ordering ANYTHING from your catalog again
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Anonymous
Karen Reid

I am very concerned because I ordered a $299 product--and paid $80 for "one day shipping." I paid for it on December 29, 2018. It's now January 2, and I expected to RECEIVE IT...

#1432470
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Ordered two items for Christmas presents. Never got a confirmation via email of the order except from my PayPal account. Odd since my email account was on file and verified. One item arrived as expected. Waited for the other- - - nothing forthcoming from Hammacher to...
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#1426060
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Ordered a customizable Christmas present on 11/23. Never received information on how to customize it. Called about customizing on 12/03 they said within 5 days of ordering I would receive a card on how to do it. Never received the card, on 12/10 I was on hold for over...
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#1421030
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The Illumiglobe, which retails for $79.99, is described thus: "Only available from Hammacher Schlemmer, this is the cordless desktop lamp that illuminates in an ever-changing galaxy of moving, colored lights. The globe appears to contain the whole universe but is in...
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2.1
#1420015
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We just received a catalog from HM that included an item my wife wanted that cost $129.95. When I tried to order the item, HM said it cost $169.95. When I asked to speak to the supervisor, he said that while their catalogue said the price was $129.95, their price was...
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#1418458
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Years ago I purchased an item from Hammacher Schlemmer online and received the item after months because was on back order. They never told me that was on backorder at the time of purchase. BUT they charged my credit card. I was very disappointed and promised not to...
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1.5
I liked
  • False information
I didn't like
  • False information
  • Customer service
#1417104
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We ordered a $1,200 Christmas tree. It was advertised as the BEST. Was supposed to be shipped within a week. Two weeks later we received one HALF of the tree. We have been waiting another 2 weeks for the remaining pieces, yet to arrive. We have called no less than 6...
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1.0
#1415270
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Contact Hammacher Schlemmer

Mailing Address:
Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, Ohio 45014
United States
Phone:
(513) 860-3397
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Every time we make a return, for some reason, one or two items gets lost. When we called, they made us wait for over an hour, just to hung up, or hear from some confused agent "we don't have your item". We used this company for over two decades mostly for the lifetime...
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1.4
I didn't like
  • Returns
#1413994
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