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Hammacher Schlemmer - Lifetime Guarantee is BS

I bought some patio chair covers maybe 5 years ago and due to the UV rays here in New Mexico they have dallen apart. I called customer services and they wanted me to box them up and pay shipping back to them. The cost to do that would b we more than I payed for them. Never buying Anything from them again!
1.8
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1289402
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I purchased a Shoe Storage Towed, RJ-89973, advertised as being "made from sturdy engineered wood". It's made from the cheapest and flimsiest chipboard I have seen in over 50 years of woodworking. What the description doesn't tell you is that the side panels and back...
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Anonymous
Anonymous

QUOTE " engineered wood " was the red flag. Read : particle board, poster board, thick paper, etc .....

#1285238
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Bought wireless speaker system 84483 and AUX adapter broke off inside base station. Called and they said they would only give me a store credit because it's over a year old. I told them I wanted a refund like their Lifetime Guarantee states on the Invoice. Now stuck...
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1.0
I liked
  • Merchandise before it broke
I didn't like
  • No refund on defective merchandise and bad quality
#1251811
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We have purchased 8 lamps in the last 3 years. The bright light is wonderful, as long as it works. We've had a FAILURE rate of 5 out of 8 lamps. Each time, including today, required going through customer service to order & pay for a new lamp. When it arrives, have to...
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3.3
I liked
  • Brightness
#1244301
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Ordered $300 Christmas gift for my wife which was to big for her. Returned it the 25th of Jan requesting a size smaller. March 1st Receipt of item acknowledged and told exchange to take 4 to 6 weeks. April 10th phone conversation to customer service. Told vendors...
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Anonymous
David french

Your place is a RIP off would not buy from the Rio off company

2.3
I liked
  • Product as advertized
I didn't like
  • Long delay in crediting my credit card
  • Customer service
#1243533
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My wife simply could not wear the anti -motion sickness wrist band .we will be charged a $10.99 return fee for returning this item ! We have been loyal customers for about 10 years and when I told my wife about the charge she hit the roof ! She said I'll never order...
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#1240294
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Just received my first batch of items I ordered from HS. One, an artificial jellyfish aquarium, failed within a few minutes. I thought I’d log onto their website and write a review. But wait - there is no link or button for existing customers to log in. I call HS and...
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#1215027
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Hammacher Schlemmer - Awful. Slow. Cheap.

Cheap products.. two months for my refund. Full of excuses. Never order here again. And this was for Christmas!
#1209531
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I sent something back by husband ordered at Christmas I have the FED EX Signature from them where they received it on January 18th. It is now March 6. I have spent so much of my valuable time on the phone with this company. I was told on the last 2 calls in the last 2...
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#1203898
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Contact Hammacher Schlemmer

Mailing Address:
Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, Ohio 45014
United States
Phone:
(513) 860-3397
More
I bought a pair of Spring balance sneakers for my husband in early December and mistakenly ordered them twice. I sent the first pair back in mid-December and it is now Feb.2 and I still haven't gotten my refund. Weeks ago I did receive notice that they had gotten the...
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3.1
I didn't like
  • Long delay in crediting my credit card
#1181372
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