Hammacher Schlemmer
Hammacher Schlemmer Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hammacher Schlemmer has 2.0 star rating based on 70 customer reviews. Consumers are mostly dissatisfied.
80% of users would likely recommend Hammacher Schlemmer to a friend or colleague.
- Rating Distribution
Pros: Catalog has interesting items, Merchandise before it broke, False information.
Cons: Customer service, Returns, Fact that they never contacted me.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hammacher Schlemmer has 2.0 star rating based on 70 customer reviews. Consumers are mostly dissatisfied.
80% of users would likely recommend Hammacher Schlemmer to a friend or colleague.
- Rating Distribution
Pros: Catalog has interesting items, Merchandise before it broke, False information.
Cons: Customer service, Returns, Fact that they never contacted me.Recent recommendations regarding this business are as follows: "Bad service", "Oh,Forgive me I cannot say", "Oh ,I hate to say …just what I am feeling….You can imagine.", "Do not use", "Never recommend stay away from this company".
Most users ask Hammacher Schlemmer for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Privacy and Data Security. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Hammacher Schlemmer Reviews
"Needed to return a countertop ice maker"
I was on hold for a lengthy time to talk with a representative in the refunds/returns department. I finally was asked by the recording that I could get a call...
"I sent my Tivoli “Pal” radio in error to Hammacher Schlemmer.I will pay to have it returned"
I simply cannot express my frustration with this Company.In days gone past it was exemplary.I simply want them to send my radio backI am willing to pay for...
Saint Louis, Missouri
A problem with a ly Masson productw
When gloves were delivered the package was torn and taped shut by usps amf gloves were not in pfg i immediately called no customer service and nothing B has been done
User's recommendation: Bad service
Hartford, Connecticut
I sent my Tivoli “Pal” radio in error to Hammacher Schlemmer.I will pay to have it returned
I simply cannot express my frustration with this Company.In days gone past it was exemplary.I simply want them to send my radio backI am willing to pay for that.
It was sentUPS on February 5 I have the receipt and tracking number.
Since then it has been a Nightmare of frustration and anxiety.
It is a simple request Send my radio back to me.It is virtually new I bought it last April 2024.I simply made an honest mistake and sent it to the wrong company.
I am going to be 88 years on June 11 .I would appreciate having my radio back ASAP PLEASE
Sincerely,June Staunton
User's recommendation: Oh,,,,,Forgive me I cannot say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ladera Ranch, California
Problem with digital calendar day clock
Star will not go in the back slot. Cannot use the clock without the back stand very disappointing.
I called for help and the only Health that they could give me was to email tech@***.com and they said it would be approximately two days before they got back to me.
I wanted to know if they could FaceTime me and just show me quickly how to use it and she said no. Cannot use the clock without the back stand.
Need help with your issue?
Get support from our consumer experts.
Hartford, Connecticut
I need my Tivoli “Pal “ radio sent back to me .It was sent to you in error.I am demented trying to deal with this company
On February 5 sent it back since then ,after numerous attempts to have it returned to me I am simply getting nowhere.! This is causing me extreme frustration and anxiety.It is virtually a new radio Bought April 2024.PLEASE send it back.Its a simple request
Sincerely,June Staunton
User's recommendation: Oh ,I hate to say …just what I am feeling…..You can imagine.
Oyster Bay, New York
Atrocious customer service. Beyond frustrating.
Would not do an even exchange given a size issue. Instead, I had to do a return and purchase a new item.
In the meantime, they held on to my $$ for a month and a half.
Countless calls. Abysmal service.
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsville, Wisconsin
Ignored!
I had NO experience with you! This is the issue!
I can not talk to a human being who will explain where my gift to my sister went! You ruined my Christmas! Then to add salt to my wound, the table I NEVER received is billed on my credit card!
Take it off of my bill please! I will not pay for anything that I never received, never was explained what happened and ruined my Christmas.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Falmouth, Kentucky
No product bad customer service. DO NOT EVER BUY FROM!!!
Product was shipped in two packages. Said 2nd package would be shipped on 10/10 when I called never shipped.
On 10/14 said shipping on 10/16. On 10/16 said shipping on 10/17. On 10/17 said shipping on 10/18. There was never a supervisor there to talk to and they rudly hang up on you.
No emails to confirm shipping when I ask for one on the 18th they said it was sent at 1:20pm funny it came thru at 4:08 pm while talking with them. They give you a runaround all the time and oh yeah they take your money on order date and do not refund even though they haven't even shipped the product.
Really a bad company to deal with. So small claims here we come.
User's recommendation: Never recommend stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beverly Hills, California
Needed to return a countertop ice maker
I was on hold for a lengthy time to talk with a representative in the refunds/returns department. I finally was asked by the recording that I could get a call back from someone within 24 hours.
I left my name, number, and why I was calling. I waited two days and no phone call. I then called back - was held on the line for 45 minutes and finally spoke to a representative who said they would email me a return label to use for the ice makers return . I was told that I needed my original order number and I don't have it to complete your return form.
This is the second time I have returned this type of ice maker. The first time I returned it was for a non-working motor. This time I am returning it is because the water pump does not work.
I asked for my order number as I know you would have it through the chat line and was referred to another representative who never came on the chat line after II waited about 30 minutes. I have bought from your company for years but this was a hassle trying to get someone to help me.I just need the order number and shipping label to do my part of the return.
- Quality products sold with a lifetime guarantee
- Refund and exchange department are slow to answer their cals
Preferred solution: Replacement that lasts! Or a full refund!
User's recommendation: The products this company offers are good quality and the company stands behind each product with a guarantee refund or replacement!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brewster, New York
I placed an order on line but never received acknowledgment or order number but amount has been deducted from credit card
I placed an order online and never received an email acknowledging my order, however the amount has been deducted from my account. I have tried on several occasions to contact HS by phone and via email but to no avail.
They put you on hold no matter what time you call. I am amount to cancel this order unless I hear from them shortly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Chester Township, Ohio
HS rep. failed to send new item
Defective upon delivery the bubble toy gun didn’t come fully operative for use. Resolve last month went unanswered
The production of item were not as complete or advertised nor the HS rep. promised for resolution. The telephone call requesting assistance occurred over three weeks back
- Inventive product and employee family owned
- First time dissatisfied customer sero
Preferred solution: Same item
User's recommendation: Write your review for future reference
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niles, Illinois
Need to replace an item
Item wasnt manufactured to personal satisfaction and folllowing zero use satisfaction level is at all time low
- Great selection of unique products
- Less gratifying tampered after our a
Preferred solution: Missing parts restored
User's recommendation: Store Hammacher schlemmer items in safe place away from tampering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niles, Illinois
They tell lie after lie to their employees
I worked for this company over nine years. The whole time I was employed they told us we are owners.
We have an esop-employee stock ownership program. I retired last year. The company had been doing great. Well this year they informed me my esop (I was fully vested) had went from over thousands of dollars to $144.00.
And there is taxes to be taken from this amount. They had to pay their electric bills. They needed money. So they took my esop.
I was getting ready to start collecting my money. They pay you so much a month. I could really use the money. I am on a fixed income now and with declining health.
I am being forced out as I dont have over $5,000 in the account now. I had more than that. Now I am left with pennies. I worked very hard for these people to have them do this to me.
I am sad & very disheartened. Shame on Hammacher Schlemmer. Stealing money from people that put trust in you as an employer.
They truly do not care about their employees. If they dont care about us do you think they care about their customers?
- Some nice employees
- Esop was a joke
Preferred solution: My money back.
User's recommendation: No-Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marshall, Minnesota
Just need instructions for my The Best Cordless Pruner Item 59352
Seems that I have to use 2 hands to have it work or cut?
Would just like some printed instructions on what I am doing wrong?
Preferred solution: Just some instructions for The Best Cordless Pruner # 59352 Just some printed instructions sent to my email. Either I did not get any or I misplaced them. dlorisrichards9@gmail.com
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
Connellsville Township, Pennsylvania
Resolved: Purchase chess game
Company fixed the issue and I have been provided with product or service ordered.
Did not apparently accepted my purchase. Not sure why.
Approx between June 14-16. I believe I bought it . Just realize I have no record of purchase. ( although my purchase was completed on line.
Would like to see if you have one available. Item: The Kings Gambit. Is there one Available.
Please call me so I can understand why my purchase was not accepted or deleted. Thank you mj lynch
- Beautiful products
Preferred solution: The kings gambit (chess set)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon existing customer service
Im trying to place an order online and by phone.
When I touch place order I am told things are not correct-which they are.
When I call Customer Service I am disconnected!
Thanks for nothing!!!
Connie Parish
Preferred solution: HELP!!!!!
North Hollywood, California
Return
I returned order # wi286**** to a UPS store on 5/31/2023 with the return label sent to me by hammacher schlemmer, because you sent the wrong color. I have still not received the replacement.
About
, , , ,
Hammacher Schlemmer is a retail company which specializes in sales of unique products. It was founded by Charles Tollner in 1848. The headquarters is based in Niles, Illinois, United States. Hammacher Schlemmer offers the following products: electronics, apparel, personal care, sports, and toys. Customers can also order indoor/outdoor decorations, Christmas trees, and holiday treats. The company provides lifetime guarantee. Hammacher Schlemmer ships their products worldwide through USPS and FedEx carriers. The company accepts returns. Express delivery option is possible. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked on the company website.
Hammacher Schlemmer is ranked 610 out of 5203 in E-commerce category
USA
Brands Related to Hammacher Schlemmer
The Bradford Exchange
“My husband ordered the coin collection for 45&47 president. Each coin should have a Certificate of...“
The Ashton Drake Gallerie...
“I received a refund check and when I opened it up the bottom numbers on the check verifying your account...“
The Hamilton Collection
“Do not order from this place. I received my Donald Trump presidential coin today and it's suppose to say...“
The Bradford Exchange Uni...
“It's my 15-year wedding anniversary, and I decided to order my wife a ring. Nothing fancy, but still...“
Companies Similar to Hammacher Schlemmer
Sharper Image
“The online store doesnt provide a clear invoice or what youre getting and where you want it shipped...“
WHITE MARKET USA
“Received a broken gun. My son emailed them they refused to take the gun back. Now Im out about $50. I...“
DollarDays
“They automatically placed an order and my phone dinged. I contacted them and looked at my orders -...“
Express Buy Gift
“Their email is not working. Product is useless as received. Dont deal with them“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.