Just received my first batch of items I ordered from HS. One, an artificial jellyfish aquarium, failed within a few minutes. I thought I’d log onto their website and write a review. But wait - there is no link or button for existing customers to log in. I call HS and...Read more
Hammacher Schlemmer - Awful. Slow. Cheap.
Cheap products.. two months for my refund. Full of excuses. Never order here again. And this was for Christmas!
I sent something back by husband ordered at Christmas I have the FED EX Signature from them where they received it on January 18th. It is now March 6. I have spent so much of my valuable time on the phone with this company. I was told on the last 2 calls in the last 2...Read more
I bought a pair of Spring balance sneakers for my husband in early December and mistakenly ordered them twice. I sent the first pair back in mid-December and it is now Feb.2 and I still haven't gotten my refund. Weeks ago I did receive notice that they had gotten the...Read more
This past Christmas (2017) my daughter ordered me slippers from HS on December 10. The price for the slippers in US dollars was $89.95. By the time all applicable charges and the exchange on the dollar were calculated, the cost for these slippers was over $198 Canadian...Read more
This company is a disgrace. I ordered 2 items for Christmas. I was assured both were in stock and would arrive in time. My package comes and only 1 of the items is inside. It's now 3 days before Christmas. I call them and the rude store rep tells me that they never had...Read more
Hammacher Schlemmer - Horrendous customer service
Order merchandise 2 weeks befor Christmas and product never shipped. Worst part is customer service had no way to track from their vendor when it would ship. Manager staci was looking into it and calling me back but of courier never did. Never ordering anything from This place again
I ordered an item as a Christmas gift for my husband on December 12, 2017 paid almost $17.00 for shipping. I received confirmation of the order the next day but never received the item!! I contacted customer service the day after Christmas and was told that they ran...Read more
I didn't like
- Fact that they never contacted me
Was charged for two sleds, was told to call for a shipping quote. Was on the line for hours, with two calls for over an hour and half which both were abruptly ended. The company charged my card twice for the same gift. Both orders said to call for a quote, but yet...Read more
A few months after purchasing The Best Projection Clock the outside temperature transmitter stopped working. After waiting nearly 2 months for its replacement, a different style projection clock was sent which did not project the outside temperature. The hold time was...Read more
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