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Several years ago I purchased the recliner cover in Storm Blue. The advertising picture stated that the cover has non-skid backing. Oops! I love this recliner cover and it washes up perfectly. But the non-skid backing doesn't work as indicated. About once a week the...
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#1331242
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Hammacher Schlemmer - Ripped off on shipping costs

Paid for premium 1-2 day shipping only to not receive item on time. Called customer service and they tried to argue that 1-2 day shipping really means 3 days! Lol. Pathetic service.
2.6
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Privacy and Data Security
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Warranty
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#1326772
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Please remove me from your mailing list. I am tired of receiving this catalog. It’s way too expensive for me to purchase anything. I’m on a fixed income. Looks like I’m getting a catalog every week. It’s taking up space in my mail box with all of this junk mail. My box...
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#1310088
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Hammacher Schlemmer - Lifetime Guarantee is BS

I bought some patio chair covers maybe 5 years ago and due to the UV rays here in New Mexico they have dallen apart. I called customer services and they wanted me to box them up and pay shipping back to them. The cost to do that would b we more than I payed for them. Never buying Anything from them again!
1.8
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
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Turnaround Time
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#1289402
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I purchased a Shoe Storage Towed, RJ-89973, advertised as being "made from sturdy engineered wood". It's made from the cheapest and flimsiest chipboard I have seen in over 50 years of woodworking. What the description doesn't tell you is that the side panels and back...
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Anonymous
Anonymous

QUOTE " engineered wood " was the red flag. Read : particle board, poster board, thick paper, etc .....

#1285238
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Bought wireless speaker system 84483 and AUX adapter broke off inside base station. Called and they said they would only give me a store credit because it's over a year old. I told them I wanted a refund like their Lifetime Guarantee states on the Invoice. Now stuck...
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1.0
I liked
  • Merchandise before it broke
I didn't like
  • No refund on defective merchandise and bad quality
#1251811
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We have purchased 8 lamps in the last 3 years. The bright light is wonderful, as long as it works. We've had a FAILURE rate of 5 out of 8 lamps. Each time, including today, required going through customer service to order & pay for a new lamp. When it arrives, have to...
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3.3
I liked
  • Brightness
#1244301
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Ordered $300 Christmas gift for my wife which was to big for her. Returned it the 25th of Jan requesting a size smaller. March 1st Receipt of item acknowledged and told exchange to take 4 to 6 weeks. April 10th phone conversation to customer service. Told vendors...
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Anonymous
David french

Your place is a RIP off would not buy from the Rio off company

2.3
I liked
  • Product as advertized
I didn't like
  • Long delay in crediting my credit card
  • Customer service
#1243533
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My wife simply could not wear the anti -motion sickness wrist band .we will be charged a $10.99 return fee for returning this item ! We have been loyal customers for about 10 years and when I told my wife about the charge she hit the roof ! She said I'll never order...
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#1240294
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Contact Hammacher Schlemmer

Mailing Address:
Hammacher Schlemmer
9180 LeSaint Dr.
Fairfield, Ohio 45014
United States
Phone:
(513) 860-3397
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Just received my first batch of items I ordered from HS. One, an artificial jellyfish aquarium, failed within a few minutes. I thought I’d log onto their website and write a review. But wait - there is no link or button for existing customers to log in. I call HS and...
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#1215027
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