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This past Christmas (2017) my daughter ordered me slippers from HS on December 10. The price for the slippers in US dollars was $89.95.

By the time all applicable charges and the exchange on the dollar were calculated, the cost for these slippers was over $198 Canadian dollars. YIKES! My daughter's credit card was charged immediately. That's bad enough but the slippers NEVER arrived.

Multiple attempts were made before and after Christmas to determine where these slippers were. Many promises were made by their representatives assuring my daughter that they would call her back. They didn't. Finally after an assertive and almost verbally aggressive conversation with their staff and requests to speak with the Manager's Supervisor (i.e.

"Nick"), the situation was resolved to our satisfaction on January 10. My family has decided that we will never again order from HS.

Their already inflated prices, the additional charges incurred by Canadians, their syrupy sweet ineffective customer service and their lack of reliability are the reasons. I have too many other choices to choose HS.

Reason of review: Order processing issue.

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