Hammacher Schlemmer - Horrible
11/22/18 I received two 7' Dicken's style lamp posts for $423.00. I thought they would be sturdy and last for years.
They arrived slightly damaged, but I assembled them anyway. 5 minutes after I put them on my porch they blew over and broke apart. They were advertised as properly weighted and sturdy. They are garbage, cheaply made and worthless, as is the company.
I emailed customer service and street a week still no response. I called yesterday, waited on hold for 75 minutes. Once the representative answered she couldn't help me, she said someone would call me back the same day...
I'm still waiting.
This company does not stand by their products. They have no honor.
Reason of review: Bad quality.
Hammacher Schlemmer Pros: Look of the lamps, Merchandise before it broke.
Hammacher Schlemmer Cons: Material and quality, Customer service, Fact that they never contacted me, No refund on defective merchandise and bad quality, Quality of merchandise.
Location: Wall, New Jersey
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