Not resolved

Ordered two items for Christmas presents. Never got a confirmation via email of the order except from my PayPal account.

Odd since my email account was on file and verified. One item arrived as expected. Waited for the other- - - nothing forthcoming from Hammacher to say it was ordered and on the way. FINALLY I called to see what the order status was as I was afraid it would not arrive in time.

With no confirmation number I had to rely on my name to find the order. Order was found and the agent told me it was back ordered and the confirmation would have told me this. EXCEPT - - I did not get one!!! Called a second time and cancelled.

This company needs better management. I will not order from them again and this makes me sad as they have interesting products.

Product or Service Mentioned: Hammacher Schlemmer Shipping Service.

Reason of review: Poor customer service.

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