Hammacher Schlemmer
Reviews and Complaints
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Verified Reviewer | Red Deer, AlbertaDo not make the mistake of trying to get a refund if you don’t live in the states.
Preferred solution: Full refund
Lilfetime guarantee is a sham
- Returns
Preferred solution: Let the company propose a solution
Do not depend on this company when they promise and charge for two day shipping.
- Catalog has interesting items
- Ordering and shipping is a real problem
Preferred solution: Let the company propose a solution
Cheated me.
- Merchandise before it broke
- Returns
- Defective
- Company is a rip off
Preferred solution: Full refund
Lousy customer service, called 5 times never did resolve delivery problem
Preferred solution: Deliver product or service ordered
Need to learn how to pack
- Good company
- Bad packing
Preferred solution: fix you packing and don't put stickers on products
Portable lounge chairs
Inflatable bed
Preferred solution: Just want to let you know about the product, could not get onto the review site for it.
Shipping
- Fact that they never contacted me
Preferred solution: Let the company propose a solution
Be Aware of Hammacher's Web Page Disclaimer
Preferred solution: Full refund
Sad Product Still For Sale
Horrible
11/22/18 I received two 7' Dicken's style lamp posts for $423.00. I thought they would be sturdy and last for years.
They arrived slightly damaged, but I assembled them anyway. 5 minutes after I put them on my porch they blew over and broke apart. They were advertised as properly weighted and sturdy. They are garbage, cheaply made and worthless, as is the company.
I emailed customer service and street a week still no response. I called yesterday, waited on hold for 75 minutes. Once the representative answered she couldn't help me, she said someone would call me back the same day...
I'm still waiting.
This company does not stand by their products. They have no honor.
- Look of the lamps
- Merchandise before it broke
- Material and quality
- Quality of merchandise
- Customer service
"Best Nose Hair Trimmer"
Well all the reviews not only on their website but in a google generated review state this was the best. A wee bit pricey for a nose hair trimmer plus $7.95 for shipping!
Received the product and its defective. Wont even run. On top of that they just sold me a WAHL name brand product. The picture of it on the website had the manufacture name photo shopped off of it and it is not disclosed in the description.
I could have driven 1/2 a mile to multiple stores like walgreens, target etc and purchased it at half the cost and no shipping... Now they want to charge me $11.00 to return it! A total of $40 to purchase a POS that doesn't even turn on!!!! Cheap products and over priced at that!!!
Never shop here- know I will never again!!! Worst experience ever
- False advertising
Avoid-Avoid-Avoid
BUYER BEWARE! I purchased 2 monogrammed bathrobes via their on-line store but received UNMONOGRAMMED bathrobes instead.
Despite having placed the order 7 days prior, when I called to have the error corrected, I was informed they no longer sold the bathrobes. I hung up with the agent, went back on-line and saw the bathrobes still listed and immediately called the company back. The next agent told me the previous agent had made an error and they still sold the bathrobes. The problem was the bathrobes were intended to be x-mas gifts and the new delivery would be over a month away.
The original order was placed on 11/29 and took about a week to arrive. I attempted to place a replacement order on 12/8 but was told delivery would not be until after Jan 1. Disgusted I told them that was unacceptable and would keep the unmonogrammed bathrobes and requested a refund of the price difference, which was $10 for each bathrobe for a total of $20. Although the company stated they would refund me the $20 difference within 3-4 days, the refund never came.
After numerous e-mails and phone calls I'm still waiting. The canned response appears to be "it will be a few more days" or "it's still being processed". Really?! It takes 30+ to process a $20 refund?!
THIS COMPANY IS AWFUL and their policies are monetarily geared in their (probably unlawful) favor. Shipping rates hugely elevated and are based on the order's total monetary cost and not on "actual" shipping costs. Additionally, they overcharge sales taxes. I was charged 9.8% sales tax despite my actual tax being 9.0.
They probably pocket the whole amount. If they're not crooks, they're the next worst thing ... Quick to charge your card, but slow to admit errors or provide refunds. And from the sound of the other reviews on this page … if it quacks like a duck … The state attorney general should investigate this company.
Definitely unethical and probably unlawful. Will never buy from them again.
Bad first impression
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After reading all these complaints, I am glad I don’t shop from this company.